Context
Messaging is the default mode of communication, but every platform has its own rules. The club app is already downloaded, familiar and trusted.
We've been building chats since 2018, embedded right into the member app. It's natural to chat where your schedule, card, packages and stats already live.
Who talks to whom
Four lines of communication in one app
- Member ↔ ReceptionStaff replies from the reception app, web panel or the CRM directly.
- Member ↔ TrainerTrainers reply from the Sportiqa trainer app.
- Member ↔ ManagerThe dedicated manager receives messages in the sales app.
- Member ↔ MemberWhen the club social network is on — DMs, waves, workout invites.
Capabilities
What chats can do
- Reply templatesFast handling of common requests.
- Out-of-hours auto-replySo the member knows the message landed.
- Sportiqa AI assistantAnswers FAQs about schedule, memberships, trainers.
- Service matchmakingAI suggests the right club product for the request.
- Helpdesk integrationIf the club already runs a third-party ticketing system.
- Chat broadcastsMass messaging to member segments.
Over a million messages per year already flow through our platform. A living, used channel that works in hundreds of clubs.
In short
A small but mighty club messenger
Communication with reception, trainers, managers and other members. Automation via templates, AI and auto-replies. One shared space inside the digital club.